Limited Return Policy:
-Pop SF Wholesale does not offer returns or exchanges for orders exceeding 5 business days from the arrival of shipment or invoice date.
-Items must be new, unused, unopened and undamaged to qualify for return.
-A copy of the invoice must be included with all returns.
-Returned items will be subject to a 20% restocking fee and returns will be in the form of a store credit.
-Pop SF does not cover the original cost of shipping for returns.
-Allow 2-3 business days to process returns upon receiving items back.
**Pop SF Wholesale does not offer refunds. Please double check your orders prior to checkout since all sales are final.**
Online Shopping - Wholesale Discounts:
Please do diligence when ordering online. Make sure your discounted rates are visible on every item and at checkout. If discounts do not show, log off and sign back in to the website. Contact us if the problem still occurs PRIOR to payment.
-Pop SF is not responsible nor can adjust your order after payment is processed.
-A 5% processing fee of the total order will apply to all credits.
-Pop SF does not offer credits after 5 business days from the invoice date.
Pickups available Monday-Friday 10am-4pm. Please allow a minimum of 2 hours post purchase to have our staff pull your order. An email will be sent when your order is ready for pickup. Contact us to track your order 650-763-1815
-Orders received Monday-Friday before 1:00pm PST will be shipped the same day with the service selected at checkout.
-Orders placed Saturday, Sunday and Holidays will be shipped Monday or the following open day.
-If items on your order are out-of-stock, we will contact you prior to canceling the item from your order.
-Additional shipping fees may apply for overweight/oversized items. A separate invoice will be emailed.
**ALL SHIPPING CARRIERS HAVE SUSPENDED PACKAGE ARRIVAL GUARANTEE DATES**
-Order early and expect your shipment 1-3 days later than usual
-Pop SF Wholesale does not refund shipping fees due to a incorrect address or a late arrival
Pop SF Wholesale reserves the right to change prices displayed on/at our location and/or our website (www.popsf.com) at any time. In the event that you have been charged more than posted, please contact us at 650-763-1815 to have this corrected.
All of the customer data we collect is protected against unauthorized access. To protect your sensitive information, details are handled with our established third party platform, authorize.net. All information is kept on a secure server.
**Updates to our policy can change without notice to reflect business, operational, legal or regulatory guidelines**
If you have any questions, suggestions or complaints, please contact us at:
Pop SF Wholesale
390 Swift Ave Suite 19
South San Francisco Ca 94080